Frequently Asked Questions

General

There are two ways you can shop with Mr. Draper:

By receiving a package.
Our stylists will hand-pick complete outfits based on your styles and sizes provided and send them to your door to try-on for five days. You can keep any of the times you like and send back what you don’t. Once the items are returned to us in their original condition, you are only charged for the items you keep.

In our showroom for a one on one styling session.
Book an appointment, come in, relax and have a look at over 15 brands we offer with your stylist. Get expert advice, try-on suggested outfits, purchase anything you like and only pay for the clothes. The best part? This service is free of charge.

Simply create your free profile online giving us some basic information about your looks and sizes. That’s it!

As little as or as often as you like! We are all about providing you the most convenient shopping experience. Anytime you want a package, request one from your member profile or let your stylist know. We’ll never send you a one unless you’ve asked for it.

Of course! To a book styling session, you can either schedule time with your stylist through your member profile or reach out to your stylist over phone or email.

Prices

Our styling and delivery services are free of charge. You’re only charged for items you choose to keep from your package. If you keep none of the items, you will not be charged a thing; just make sure to let your stylist know why so we better personalize your future packages.

As with shopping in the mall or online, it all depends on what you choose to buy. Our clothing is priced similarly to high-end department stores such as Harvey Nichols and Bloomingdales with items typically falling in the 300-1200 AED price range. All our brands with presence in the UAE will match the shops’ prices. If there is ever a difference, simply let us know and well price match.

After your package arrives, take five days to decide what to keep and what to return. Once we receive your returns, we'll charge you only for the items you kept. Delivery is free both ways.

We ask for a valid UAE credit card on file prior to shipping your package. We use the same card to only charge for the items you decide to keep from your package. Our partners, PCI DSS Level 1 Certified, Payfort, will handle all credit card transactions on their Secure Sockets Layer (SSL) software, which encrypts the order information you transmit. We do not store any of your credit card information.

About the Clothes

We offer a selection of premium menswear brands offering styles that range from office to weekend wear. Our brand offering mixes some familiar brands like Ralph Lauren, Hackett, and Lacoste with some trendy ones like Scotch and Soda, Ami and J shoes.

At the moment, we do not offer suits, but have a great selection of formal shirts and pants suitable for the office.

Your stylist will try her best to get you the right size, but if she misses the mark and you want to purchase an item, simply let us know on your feedback form when requesting a pick up or reach out to your stylist.

The clothes are only meant to be tried on at home. Any items that are worn, damaged, or have tags removed will be charged to your account.

We try to offer a wide variety of sizing for all fits and sizes. Please see our breakdown below:
Casual shirts and sweaters range from S–XXL
Dress shirts range from 14.5 neck and 32/33 sleeve to 17 neck and 36/37 sleeve
Pants and denim range from 30–40 waist and up to 34 inseam
Shoes range from size 40-45 euro

Sure thing! You can let us know on your online feedback form or contact your stylists directly. We can alter the items for you or you can schedule time to come in and get them altered. All Alterations are free of charge on spends equal to or above 1,000 AED.

Delivery and returns

We currently service all of the UAE. Residents and tourists are welcome to make an appointment with a stylist and come visit us our office in Dubai Silicon Oasis for a one on one styling session.

For Dubai and Sharjah packages
Once your package is ready, one of our drivers will contact you to arrange delivery. This can be to your home or office, depending on which address you prefer. When you’ve tried on the clothes, simply request a pick up on your member profile and our drivers will reach out again to arrange collection for all the items you’re not keeping.

The rest of the UAE
Once your package is ready, one of our courier partners will reach out to arrange delivery. When you’ve tried on the clothes, simply request a pick up on your member profile and our courier partners will reach out again to arrange collection for all the items you’re not keeping.

If you need more than five calendar days for your package, simply let us or your stylist know that you need an extension. You can reach us at info@mrdraper.ae