Feedback is the magic sauce to our business. Your Stylist uses it to create future packages that are even more personal to you and we use it to improve our buying each season.
The more you give, the more you get back, which is why we’ve made it easier for you to give more precise feedback.
We've given the pick-up request facility a makeover and added a dose of Tinder to it make it faster for you to tell us what you're keeping. Quick responses are pre-populated for you to select or you can select 'Other' and give us detailed feedback.
We've created an option for alterations. This is a complimentary service, to take advantage of it, simply select it, pin the garment to where you'd like to have it altered to and place it back in the box. We'll charge you for the item once we get the box back and then we'll send it back to you once our tailor has altered it. There's also the option of visiting us at our showroom in Dubai Silicon Oasis and working with your Stylist and the Tailor to get the perfect fit.
We’ve now added a new option that gives you opportunity to tell us you like an item but just done want it today. This will give a positive score on our recommendation engine that your stylist uses and we will also notify you if the item becomes discounted at a later date. Often the items sell out though so if you really like it we advise getting it sooner rather than later.